Does this sound familiar?
The operating model behind your growth
In many Mittelstand companies, the founder or owner set up the operating model, and it works because they run it personally: they know the key customers, approve the prices and keep the team together. That's a real strength, until the company outgrows what one person can carry. The result is a business that's neither predictable nor efficient: half the knowledge sits with someone who's been in the company for ten years or more, and every decision runs through them. What's often missing isn't commitment or market knowledge but operational expertise: how to structure processes, data and systems so the business runs reliably without everything going through one desk.
That's what RevOps supports. It gives you an operating model that makes clear who does what along the customer journey, which processes and data everyone relies on, and how leadership steers with numbers rather than gut feeling.
How I help
- End-to-End Customer Journey Design: one journey from first contact to repeat business, with clear ownership at every step
- CRM, GTM Systems & AI: a CRM introduction your teams will actually use, set up around how you sell
- New Business: Sales Pipeline & Lead Management: a sales process that doesn't depend on who happens to pick up the phone
- Existing Business: Customer Retention & Expansion: often the biggest lever in the Mittelstand, where long-standing customer relationships carry the business
- Sales Forecasting & Revenue Reporting: numbers you can plan and steer with
How we work together
In German or English, with on-site workshops at your office whenever that helps. We work step by step and pragmatically, without a big-bang transformation, starting where the business feels the pain most. Everything is documented, and your team is trained to run it.